Skip to content
SIGN IN
  • There are no suggestions because the search field is empty.

Troubleshooting And FAQs

Check here for answers to some frequently asked user questions to help with troubleshooting on platform issues.

  1. Session already exists = Civic Match was open in another tab already, but was not signed out. 

    • If not automatically redirected, click the Civic Match title at the top left hand corner.

    • Another alternative: Click the person/My account icon to navigate to your dashboard.

    • Navigate directly to your dashboard using this link: https://app.civicmatch.org/dashboard

  2. In the login process, is there a resend verification code button/option for people whose verification codes have expired? 

    • Codes come notifications@civicmatch.org. You may need to check your spam folder or whitelist the email address so that the code makes it to your inbox.

      • Codes expire after 30 minutes

      • There is not currently a resend verification button. If their code has expired, they should restart the log in process.

    • Alternative: Use the "Continue with Microsoft" or "Continue with Google" options to use your work email to log in. This will redirect them to their homepage and bypasse the need for a verfication code.