---
title: Civic Match Resource Index
description: Find support documentation and SOPs here.
---

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1. [Civic Match Support](https://www.support.civicmatch.org/?hsLang=en)
2. [WFA Admin](https://www.support.civicmatch.org/wfa-admin?hsLang=en)
3. [Resources](https://www.support.civicmatch.org/wfa-admin?hsLang=en#resources)

April 3, 2026

# Civic Match Resource Index

## Review the index below to access SOP documents and how-to guides to help you navigate Civic Match.

#### **General**

- [How to Export Contacts for Mail Merge](https://www.support.civicmatch.org/how-to-export-contacts-for-mail-merge?hsLang=en)
- [Region and Customer Assignments](https://www.support.civicmatch.org/wfa-lead-region-assignments?hsLang=en)
- [Civic Match Dashboard](https://app.civicmatch.org/staff/reporting)
- [Civic Match Dashboard (Airtable)](https://airtable.com/appzt8I4Di6V0QiJj/pagn1fZ2PjfqUUZyV)
- [Troubleshooting/FAQs](https://www.support.civicmatch.org/troubleshooting-and-faqs?hsLang=en)

#### **Relationship Manager Workflows**

- [Hot Jobs Outreach](https://docs.google.com/document/d/1LvN9zKRvANcjn4UuNFQ43_js1GRmP2QUyzdd7oVCdXA/edit?tab=t.0)
- [CM and SLG Hire Tracking](https://www.support.civicmatch.org/civic-match-slg-hire-tracking?hsLang=en)
- <https://www.support.civicmatch.org/civic-match-slg-hire-tracking?hsLang=en>[Hiring Manager Newsletter](https://docs.google.com/document/d/1LvN9zKRvANcjn4UuNFQ43_js1GRmP2QUyzdd7oVCdXA/edit?tab=t.3xrt0dkvpck)

#### **Managing User Accounts**

- [Jobseeker Status Definitions](https://www.support.civicmatch.org/jobseeker-status-definitions?hsLang=en)
- <https://www.support.civicmatch.org/jobseeker-status-definitions?hsLang=en>[Hiring Manager Status Definitions](https://www.support.civicmatch.org/hiring-manager-status-definitions?hsLang=en)
- [How to Deactivate Hiring Manager Accounts](https://www.support.civicmatch.org/deactivating-hiring-managers?hsLang=en)
- [How to Approve New Hiring Managers](https://www.support.civicmatch.org/approving-hiring-managers-?hsLang=en)
- [How to Approve New Jobseekers](https://www.support.civicmatch.org/how-to-approve-new-jobseeker-profiles?hsLang=en)

#### **Managing Job Postings**

- [Job Status Definitions](https://www.support.civicmatch.org/job-status-definitions?hsLang=en)
- [How to Approve New Roles to the Job Board: Review Status Definitions and Checklist for Reviewing Roles](https://www.support.civicmatch.org/how-to-approve-new-roles-to-the-job-board?hsLang=en)

#### **Demo Scripts**

- [Hiring Manager Demo Script and Access Instructions](https://www.support.civicmatch.org/demo-script-for-hiring-managers?hsLang=en)
- [Jobseeker Demo Script and Access Instructions](https://www.support.civicmatch.org/demo-script-for-jobseekers?hsLang=en)

#### **Events**

- [Link Event Registrants/Attendees in Airtable](https://www.support.civicmatch.org/how-to-link-event-attendees-and-registrants?hsLang=en)

- [Job Seekers](https://www.support.civicmatch.org/job-seekers?hsLang=en#main-content)

    - [Getting Started](https://www.support.civicmatch.org/job-seekers?hsLang=en#getting-started)
    - [Managing Your Civic Match Profile](https://www.support.civicmatch.org/job-seekers?hsLang=en#managing-your-civic-match-profile)
    - [Searching for Roles](https://www.support.civicmatch.org/job-seekers?hsLang=en#searching-for-roles)
    - [Expressing Interest in Roles](https://www.support.civicmatch.org/job-seekers?hsLang=en#expressing-interest-in-roles)
    - [Resources](https://www.support.civicmatch.org/job-seekers?hsLang=en#resources)
- [Hiring Managers](https://www.support.civicmatch.org/hiring-managers?hsLang=en#main-content)

    - [Getting Started](https://www.support.civicmatch.org/hiring-managers?hsLang=en#getting-started)
    - [Managing Roles on the Job Board](https://www.support.civicmatch.org/hiring-managers?hsLang=en#managing-roles-on-the-job-board)
    - [Sourcing Candidates](https://www.support.civicmatch.org/hiring-managers?hsLang=en#sourcing-candidates)
    - [Resources](https://www.support.civicmatch.org/hiring-managers?hsLang=en#resources)
- [WFA Admin](https://www.support.civicmatch.org/wfa-admin?hsLang=en#main-content)

    - [Resources](https://www.support.civicmatch.org/wfa-admin?hsLang=en#resources)
    - [Managing User Accounts](https://www.support.civicmatch.org/wfa-admin?hsLang=en#managing-user-accounts)
    - [Managing Job Postings](https://www.support.civicmatch.org/wfa-admin?hsLang=en#managing-job-postings)
    - [Demo Scripts](https://www.support.civicmatch.org/wfa-admin?hsLang=en#demo-scripts)
    - [Events](https://www.support.civicmatch.org/wfa-admin?hsLang=en#events)

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